Useless support on this issue. Here is another spot to lodge feedback that I have found, on a link to "Our Support Promise". Makes for an amusing read when you know what their support is really like! https://helpx.adobe.com/contact/what-contact-options.html Our Support Promise We want every connection you have with Adobe to be as exceptional as our products. So, if you’re stuck, or something doesn’t work the way you expect it to, our Customer Care promise is to provide you with an easy way to get a quick response that is accurate and complete. When we don’t live up to that promise, please let me know. Your feedback is what helps us learn from our mistakes and allows us to continually improve the experience we deliver. — Chris Hall, Head of Adobe Customer Success How are we doing? Let us know. > ... View more

Useless support on this issue. Here is another spot to lodge feedback that I have found, on a link to "Our Support Promise". Makes for an amusing read when you know what their support is really like! https://helpx.adobe.com/contact/what-contact-options.html Our Support Promise We want every connection you have with Adobe to be as exceptional as our products. So, if you’re stuck, or something doesn’t work the way you expect it to, our Customer Care promise is to provide you with an easy way to get a quick response that is accurate and complete. When we don’t live up to that promise, please let me know. Your feedback is what helps us learn from our mistakes and allows us to continually improve the experience we deliver. — Chris Hall, Head of Adobe Customer Success How are we doing? Let us know. > ... View more

What about "is no more available" ????? ... View more

This is laughable, have a read of this from Adobe Help Desk (top is newest, scroll to bottom first): Notes to Customer Friday, June 12, 2015 6:54:31 AM PDT Hi G, Thank you for contacting Adobe Technical Support. We are responding in reference to your case no. We had to remove the thumbnail preview functionality from Acrobat and Reader DC for technical reasons. We know there are users who v alue it but certain design considerations forced us to make this change. The new icon for PDFs created by using Acrobat DC seems to appear like this only (as a generic PDF icon). PDF files that were create d using Acrobat XI represent the same icon as it used to be earlier. It is not a problem and you can just enjoy this amazing new look of your PDF icons. For further help please call us at 1800-614-863 (Monday-Friday, 9am-5pm) You can also visit to www.adobe.com/support for any assistance regarding Adobe products. You can also visit forums.adobe.com as it’s a useful resource for self-help. Thanks & Regards Adobe Support Notes from Customer Thursday, May 28, 2015 2:16:14 PM PDT Hello and thanks for responding. Going backwards to 11 Pro is a disappointing suggestion. Can you please respond as follows: - How do you expect people to find a PDF file, when you may have 100 files in a folder that are numbered, not labeled (such as plan s)? - Do you know of the concept of people thinking visually? Your software is all based around visual design, now you are moving a LONG WAY BACKWARDS. Can this please be responded to by a senio r, committed team member from Adobe Australia, I have had enough of support responses that say "We would like to inform you that functionality for viewing Preview in thumbnails is no more available in new Adobe Acrobat Pro DC." "is no more available" isn't even English. Come on, lift your game. Notes to Customer Monday, May 25, 2015 7:38:48 AM PDT Hi G, Thank you for contacting Adobe Technical Support. We are responding in reference to your case no . We would like to inform you that functionality for viewing Preview in thumbnails is no more available in new Adobe Acrobat Pro DC. It was present in Acrobat 11 Pro, you can remove Acrobat DC & install Acrobat 11 Pro if need that functionality. For further help please call us at 1800-614-863 (Monday-Friday, 9am-5pm) You can also visit to www.adobe.com/support for any assistance regarding Adobe products. You can also visit forums.adobe.com as it’s a useful resource for self-help. Thanks & Regards Adobe Support Notes from Customer Wednesday, May 13, 2015 10:25:59 PM PDT THUMBNAILS NOT WORKING IN ACROBAT PRO ... View more